RELYLUXE RENTAL AGREEMENT & TERMS AND CONDITIONS 1. RESERVATION AND DEPOSIT. A reservation is not confirmed until Relyluxe accepts the booking and the required reservation deposit is successfully paid. The reservation deposit is applied to the rental total and is non-refundable except where Relyluxe cancels the reservation or applicable law requires otherwise. 2. BALANCE DUE. Any remaining balance is due no later than delivery or customer pickup unless Relyluxe agrees otherwise in writing. Relyluxe may withhold release or delivery of rental property until all amounts then due are paid. 3. RENTAL PERIOD AND RETURN. The customer is responsible for the rental property from the time it is delivered to, picked up by, or otherwise placed in the customer's custody until it is returned to and accepted by Relyluxe. Items must be returned at the agreed date, time, location, and condition. Additional charges may apply to authorized extensions or late returns. 4. CARE, LOSS, AND DAMAGE. The customer agrees to use rental property only for its intended purpose and to exercise reasonable care. The customer is responsible for loss, theft, destruction, misuse, or damage beyond ordinary wear and tear while the property is in the customer's custody or control. Relyluxe may charge the reasonable cost of repair or, when repair is not practical, the then-current replacement cost, plus any specifically documented related expense permitted by law. 5. DELIVERY, PICKUP, AND ACCESS. The customer must provide accurate event and delivery information and safe, reasonable access to the delivery/setup area. Delays, additional trips, stairs, restricted access, relocation, or conditions not disclosed before delivery may require additional charges if approved or reasonably necessary to complete the service. 6. SETUP, MOVEMENT, AND OUTDOOR USE. Unless setup is expressly included in the reservation, setup and breakdown are not included. Once Relyluxe has safely installed or placed equipment, the customer should not relocate equipment that requires professional setup. Outdoor use is subject to safe weather and site conditions. Relyluxe may decline or discontinue setup or use when conditions create a material safety risk. 7. CUSTOMER RESPONSIBILITY. The customer is responsible for reasonable supervision of guests and for complying with applicable venue rules, laws, permits, and restrictions relating to the customer's event. Rental property may not be altered, sub-rented, intentionally damaged, or used for an unlawful or unsafe purpose. 8. CANCELLATION AND CHANGES. Changes are subject to availability and Relyluxe approval. The reservation deposit remains non-refundable when the customer cancels, except where applicable law requires otherwise. Amounts paid beyond the deposit, credits, rescheduling, and cancellation charges, if any, will be handled according to the written cancellation terms communicated for the reservation and applicable law. 9. INSPECTION AND CLAIMS. The customer should inspect rental property at receipt and promptly report any material shortage or visible damage. Relyluxe may inspect returned property before closing the reservation and will provide reasonable documentation for assessed loss or damage charges. 10. PAYMENT AUTHORIZATION. The customer authorizes Relyluxe to collect the amounts expressly shown and approved during checkout. No additional loss, damage, late, or other post-rental charge will be treated as pre-authorized merely by signing this agreement; any such charge must be supported by this agreement, the reservation record, and applicable law. 11. ELECTRONIC TRANSACTION AND SIGNATURE. By checking the agreement and electronic-consent boxes, typing the customer's full legal name, and submitting payment or the reservation, the customer affirmatively agrees to conduct this transaction electronically, adopts the typed name as the customer's electronic signature, confirms an opportunity to review these terms before signing, and intends to be legally bound by this agreement. Relyluxe records the agreement version, date/time of acceptance, typed signature, IP address, and browser/device information as part of the reservation record. 12. ENTIRE RESERVATION AGREEMENT. This agreement, the reservation details, item list, pricing, approved written changes, and any incorporated policies constitute the agreement for the rental transaction. If a provision is unenforceable, the remaining provisions remain in effect to the extent permitted by law.