🎁 Reserve your event date with a $20 deposit.Popular dates fill quickly – book early!☎ 6786222509 · ✉ mel41745@gmail.com
CONTACT RELYLUXE

Tell us about your event

Questions about inventory, décor, delivery or a custom package? Reach out and we’ll help.

Contact information

Phone
6786222509

Email
mel41745@gmail.com

Service area
Atlanta Metro Area

Hours
By appointment

Planning an event?

Tell us what you’re looking for and our team will get back to you with availability, recommendations, and next steps.

Event enquiry

We’ll review your enquiry and get back to you as soon as possible.

HELP CENTER

Frequently Asked Questions

Everything you need to know about reserving, paying, delivery or pickup, rental returns, care of inventory and event-planning services.

Reservations & payments

How much is required to reserve?

A $20 non-refundable reservation deposit is required for eligible rental bookings. The deposit is applied toward your reservation total, so it is not an additional fee.

Can I pay the full amount when I book?

Yes. When available at checkout, you can choose to pay the $20 reservation deposit or pay the complete reservation total at once.

When is the remaining balance due?

Unless Relyluxe agrees to different terms in writing, any remaining balance must be paid no later than delivery or customer pickup. Rental items may not be released while a required balance remains unpaid.

What payment methods do you accept?

Online checkout supports secure card payments and Apple Pay when supported by your device and browser. Zelle is also available as a separate payment option. Zelle reservations are not confirmed until payment is received and verified by Relyluxe.

Is my $20 reservation deposit refundable?

The reservation deposit is non-refundable when the customer cancels, except where applicable law requires otherwise or Relyluxe agrees otherwise in writing. The deposit is applied to the rental total.

Will I receive a booking confirmation?

Yes. After your reservation and required payment are successfully completed or verified, Relyluxe sends a confirmation to the email address provided during checkout. Keep the confirmation and reservation number for your records.

Delivery, pickup & scheduling

Do you offer delivery?

Yes. Delivery is available to eligible addresses in the Relyluxe service area. Enter your event address during checkout to calculate the applicable delivery charge before you pay.

Can I pick up my rental instead?

Yes. Customer pickup is available for eligible rental items. During checkout, select Pickup and provide your requested pickup date and time.

How is the delivery fee calculated?

Delivery pricing is based on the event location and the delivery rules configured for the service area. Your calculated delivery charge is shown during checkout before payment, so you can review the complete reservation total first.

What dates and times do I need to provide?

Checkout asks for your event date, event start and end times, the requested pickup or delivery date and time, and your rental return date and time. These details help Relyluxe reserve inventory for the full period that the items are in your possession.

Can I change my pickup, delivery, event or return time after booking?

Schedule changes are subject to availability and Relyluxe approval. Contact us as early as possible with your reservation number and requested change. Extensions or significant schedule changes may result in additional charges.

What happens if I return rental items late?

Rental property must be returned or made available for collection at the agreed date and time. Late returns or unapproved extensions may result in additional charges and can affect another customer’s reservation.

Inventory, care & event planning

How do I know if an item is available for my event?

Availability is checked against the rental period you enter during checkout. Inventory is not guaranteed until the reservation is accepted and the required payment has been successfully completed or verified.

Can I reserve several different rental items in one booking?

Yes. Add the quantities and rental items you need to the same cart and complete one reservation, subject to availability. This makes it easier to coordinate tables, chairs, linens, tabletop items, concessions and other event inventory together.

Do rental items need to be cleaned before return?

Items should be returned in the condition required by your Rental Agreement. Catering and food-service inventory must be returned free of food, grease, residue and debris. A $30 cleaning charge applies per reservation when qualifying catering inventory is returned unclean.

What happens if a rental item is damaged, lost or missing?

Customers are responsible for rental property while it is in their possession or control. Damage beyond ordinary wear, loss, theft or missing items may result in repair or replacement charges as described in the Rental Agreement.

Do you provide event planning as well as rentals?

Yes. Relyluxe offers event-planning services starting at $750. Final pricing depends on the size and scope of the event, venue, décor and setup needs, vendor coordination, timeline complexity and event-day support. Contact us for a custom quote.

What areas do you serve?

Relyluxe is based in the Snellville area and serves eligible locations across Metro Atlanta. Delivery availability depends on the specific event address, which can be checked during the reservation process.

What if I have a question that is not answered here?

Send us a message using the contact form above and include your event date, location and the rental items or services you are considering. If you already have a reservation, include your reservation number so we can assist you faster.

STILL HAVE A QUESTION?

We’re happy to help with your event.

Send the details above and we’ll help with availability, rental recommendations, delivery and next steps.

CONTACT RELYLUXE